Welcome to our customer charter, we are committed to and proud of the level of customer service we offer our customers. This charter provides a clear understanding of the level of service you can expect from us.

Our Team
  • » We ensure our team are friendly, helpful, efficient and knowledgeable at all times, providing you with a prompt professional and quality service.
  • » We aim to ensure our customers benefit from our combined expertise by working cooperatively.
  • » We provide clear lines of responsibility to ensure our employees are accountable for the quality of their work.
Our Advice
  • » We aim to provide advice that at all times has the benefit of the customer as the central focus.
  • » We will provide advice that is always clear, honest, and knowledgeable.
Communication
  • » We will ensure you are kept informed of all relevant progress and developments at all times.
Response Times
  • » We aim to deal with all telephone, fax, email and letter requests immediately during office hours. Where this is not possible we will contact you and agree a suitable timeframe.
  • » In the case of managed services we will ensure our response times are adhered to as per our support agreement, with a maximum response time of four hours in all other cases.
Confidentiality
  • » All information disclosed to us by any customer, will at all times remain strictly confidential and kept in appliance with the data protection act. No information will be disclosed or passed on to any third party without prior consent from the customer.
Feedback & Suggestions
  • » We take great pride in the level of service we provide our customers and strive to continually develop it further, please let us know if you have any suggestions or feedback be it of a positive or negative experience at feedback@raw-telecom.com.
Complaints
  • » We are passionate about the service we provide our customers as such we urge any customer who feels the need to complain to do so.
  • » All our complaints will be documented, analysed, investigated and responded to in a timely manner. Further all complaints will be brought to the attention of a director who will respond personally.
  • » Please address all complaints to complaints@raw-telecom.com.
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» Read More Everyone needs good, honest advice with the service and support that give a real benefit to their business.
» Read More Four easy steps to effective communication. That’s all it takes to switch to Raw and enjoy cost effective, hassle free communication management.